Shipping & Returns Policy

Please carefully review our Shipping & Returns Policy before placing an order with The Infiniti Pack Solutions. This policy applies to all products, machinery, equipment, spare parts and accessories purchased through our website or directly from our sales team.

Shipping & Delivery Policy

What are my shipping & delivery options?

Domestic delivery. We provide delivery services across India for our packaging machinery, coding equipment, sealing machines, spare parts and related products. Shipping arrangements may vary depending on the product size, weight, destination, installation requirements and order configuration. For large machinery and customised equipment, transportation and installation charges may be quoted separately.

Shipping timeline

Standard products are generally dispatched within 7–20 working days, subject to product availability. For customised or made-to-order machinery, the delivery timeline will be communicated separately at the time of quotation / order confirmation.

Delivery timelines may vary due to:

• Product customisation
• Manufacturing requirements
• Installation or commissioning
• Transportation conditions
• Destination
• Availability of components

The estimated delivery date provided at the time of order is indicative and may be subject to change.

Shipping charges

Shipping charges depend on the product, destination, order value and transportation requirements. Any applicable freight, transportation, installation, unloading or commissioning charges will be communicated to the customer before order confirmation. Unless specifically mentioned in the quotation, shipping charges are not included in the product price.

Do you deliver internationally?

International shipping may be available for selected products and destinations. International orders are evaluated on a case-by-case basis depending on the machine, destination country, transportation requirements and applicable regulations.

The customer may be responsible for:

• International freight
• Customs duties
• Import taxes
• Local taxes
• Port charges
• Clearance charges
• Other destination-specific costs

These charges are outside the control of The Infiniti Pack Solutions and, where applicable, shall be borne by the customer. Customers are responsible for ensuring that the purchased equipment complies with applicable import and regulatory requirements in their country.

What happens if my order is delayed?

If your order is delayed due to manufacturing, transportation, availability of components or circumstances beyond our reasonable control, we will communicate the updated estimated delivery timeline as soon as reasonably possible.

The Infiniti Pack Solutions shall not be responsible for delays caused by circumstances beyond its reasonable control, including transportation disruptions, natural events, government restrictions, strikes or other force-majeure events.

Inspection at delivery

Customers are advised to inspect the packaging and machinery upon delivery. If the shipment appears to have been damaged during transportation, please:

1. Photograph the outer packaging before opening.
2. Photograph / video the machine and visible damage after opening.
3. Inform our team as soon as possible.
4. Keep all original packaging and shipping documents until the matter is resolved.

Failure to document transportation damage may affect the ability to raise a claim with the logistics provider.

Return & Refund Policy

Because our products primarily consist of industrial packaging machinery and equipment, our return policy differs from that of ordinary consumer products.

General return policy

We aim to ensure that every machine supplied to our customers meets the specifications agreed upon in the quotation or order confirmation.

Customised & made-to-order machinery

Customised, configured, manufactured or made-to-order machinery cannot normally be cancelled, returned or exchanged once production has commenced. This includes machines customised according to the customer's:

• Product
• Packaging format
• Pack size
• Production requirement
• Electrical configuration
• Filling system
• Sealing system
• Automation requirements
• Special accessories or integrations

Standard products

For standard, unused products, a return may be considered only with prior written approval from The Infiniti Pack Solutions and subject to the individual product's terms and conditions. The customer should not ship any product back without receiving return authorisation from our team.

Products damaged or defective on delivery

If a product is received damaged or has a manufacturing defect, please contact us promptly after delivery. After inspection and verification, we may, at our discretion and subject to the applicable warranty / terms:

• Repair the equipment
• Replace defective components
• Replace the product where appropriate
• Provide another suitable resolution

Damage caused by improper installation, misuse, unauthorised modification, incorrect electrical supply, negligence or normal wear and tear may not qualify for return or replacement.

Refund Policy

Refunds, where applicable, will be processed only after the return / cancellation request has been reviewed and approved by The Infiniti Pack Solutions. For machinery orders, refunds may be subject to deductions for costs already incurred, including where applicable:

• Manufacturing costs
• Customisation costs
• Procurement of components
• Transportation charges
• Installation or commissioning expenses
• Payment gateway / banking charges
• Other non-recoverable costs

For customised or made-to-order machinery, amounts already committed toward manufacturing or procurement may be non-refundable. Any approved refund will be processed through the original payment method or another mutually agreed method.

Cancellation Policy

Orders for standard products may be eligible for cancellation before dispatch, subject to approval. For customised, made-to-order or manufacturing-in-progress machinery, cancellation may not be possible once production or procurement has commenced. If cancellation is approved, any applicable cancellation charges or costs already incurred may be deducted from the refundable amount.

Exchange Policy

Due to the industrial nature and customised configuration of our machinery, product exchanges are generally not available. If a machine or component is found to have a manufacturing defect covered under the applicable warranty, The Infiniti Pack Solutions may repair or replace the affected component / product at its discretion.

Warranty

Warranty coverage, wherever applicable, will be governed by the specific warranty terms mentioned in the quotation, invoice, warranty document or product documentation provided with the machine.

Warranty generally does not cover damage resulting from:

• Improper operation
• Unauthorised modifications
• Incorrect installation
• Electrical fluctuations or unsuitable power supply
• Physical damage
• Negligence
• Consumable parts
• Normal wear and tear
• Use outside the recommended application

Customers should refer to their individual quotation / warranty documentation for specific warranty coverage.

How to initiate a return, refund or service request

To initiate a return, refund, cancellation or service request, please contact The Infiniti Pack Solutions with:

• Order / Invoice number
• Product or machine name
• Date of purchase
• Description of the issue
• Photographs / videos, where applicable
• Customer contact details

Our team will review the request and provide further instructions. Please do not return or ship any machinery without receiving prior authorisation from our team.

Contact us

If you have any questions regarding this Shipping & Returns Policy, your order, delivery, return or service request, please contact:

This policy is provided for general information and does not override the specific terms set out in your individual quotation, order confirmation, invoice or warranty documentation, which shall prevail in the event of any inconsistency.